Policies
Definitions
Early Cancel: We consider a reservation to be early canceled when you give at least 48 hours’ notice to cancel or reschedule your treatment.
Late Cancel: We consider a reservation to be late canceled when you give less than 48 hours’ notice to cancel or reschedule your treatment.
No-Show: Clients who do not arrive for their scheduled appointment or fail to provide the required notice will be charged 100% of the scheduled service(s). This policy helps us accommodate other guests and ensures our providers' time is respected.
Cancellation Fee: The cancellation fee is a $50 charge used to compensate our technicians for lost time.
Deposit or Reservation Hold: A 50% deposit is required for all online bookings. Over the phone, reservations will also require a 50% deposit on specific services.
Deposits & Reserving Time
This deposit will be put toward your treatment or can be refunded if cancelled early. In the event of a late cancellation or no-show, the deposit will cover the cancellation fee.
You may also pre-pay for the treatment in full to hold your space if you would rather. In the event of a late cancellation or no-show, the $50 cancellation fee will be deducted from your account balance. The difference will need to be paid when you receive your treatment.
Consultations
Consultations are required prior to scheduling for any new skin care or permanent makeup service to ensure candidacy and appropriate scheduling.
Consultations are always complimentary at Allure Infinite Beauty; however, if you are a new client, you will still need to make a $35 deposit to hold your space. This deposit will be put toward future treatments or can be refunded if we decide not to move forward. If the consultation is late cancelled or results in a no-show, then the deposit will cover the cancellation fee, and you will need to put down another deposit in order to reschedule.
Current clients do not need to put down a deposit for consultations; however, be aware that although they are complimentary, consultations are still subject to the cancellation fee should you late cancel or no-show.
Groupons Or Similar Prepaid Deals
Groupons and similar prepaid deals are reserved for new clients or clients who have not been active for at least 12 months.
If you reserve a time and will be paying with a Groupon or similar, we will redeem your voucher at the time of scheduling. In the event of a no-show or late cancellation, you will lose your redeemed visit for that space. Or your card on file will be charged the $50 cancellation fee. If you purchased an option that includes multiple visits, we will only use a single visit to cover that time. Note: All appointments made on-line require a 50% deposit, we suggest calling or texting our office to schedule your appointment to avoid this deposit.
Running Late
If you are more than 5 minutes late for your scheduled reservation, we cannot guarantee that we will have the time required to treat you. Please reach out if you are running late to see if we can accommodate you. If we need to reschedule your treatment, you may be subject to a $50 cancellation fee.
We recommend planning to arrive 15 minutes early for your scheduled treatment. This will give you a buffer should something unexpected happen on your way, while also giving you extra time in case you need to fill out any paperwork before your treatment.
Cancellations & Rescheduling
We ask for a minimum of 48 hours’ notice to cancel or reschedule a reservation so we have a chance to give that time to another client.
If a reservation is late cancelled/rescheduled, or results in a no-show, then the client will be charged a $50 cancellation fee to compensate for the technician’s time.
Repeat Offenders
Clients who are repeatedly late, cancel, or no-show may lose the privilege of a cancellation fee and be required to prepay for treatments in full before scheduling. If a prepaid treatment results in a late cancellation or no-show, the client will lose the full cost of the treatment and will need to pay again in order to reschedule.
Refunds
There are no refunds for any unused prepaid services or packages. Credit may be transferred to account credit for a different service or to another client for use.
Payment Options
CareCredit and Cherry Financing may be used to pay for any services or retail. If using financing to pay, all processing fees or charges will customers responsibility.
Planning Your Visit to Allure Infinite Beauty
The policies displayed above reflect the care and scheduling coordination behind every client appointment. This section offers a plain-language companion for planning your visit — it does not alter or replace the official policy terms above.
Arrive Early and Come Prepared
We recommend arriving at least 15 minutes early for every appointment, especially your first visit when brief intake paperwork may be needed. Our providers reserve their full scheduled time for each client; arriving late risks losing part of your treatment window. If you arrive more than five minutes past your start time, we may not be able to guarantee the complete service. A few extra minutes before your appointment is always a worthwhile investment.
Communicate Early When Plans Change
Life happens — what matters is letting us know as soon as possible. Our policy requires at least 48 hours' notice to cancel or reschedule without a fee. If something comes up unexpectedly, calling the moment you know gives our team the best chance of filling that time and supports the technicians whose schedules depend on confirmed appointments.
Common Questions About Our Appointment Policies
What happens if I cancel with less than 48 hours' notice?
Please review the full policy text above, or call us at (480) 831-7109. Our team will walk you through exactly how the policy applies to your situation.
I booked with a Groupon or prepaid deal — does the policy apply to me?
Yes. All clients, including those using prepaid vouchers or promotional deals, are subject to our cancellation and no-show policy. Please review the full terms above and call (480) 831-7109 with any questions before your appointment.
Can I return a product I purchased at Allure Infinite Beauty?
Unopened retail products may be eligible for return within 30 days of purchase. Review the complete return terms in the policies above, or contact our team directly. Our aestheticians are glad to help you choose the right product at your next appointment — visit our professional skincare page to learn about what we carry and why.
What should I do if I'm running late or have a concern before my appointment?
Call us as soon as you know — (480) 831-7109. Our front desk team is genuinely glad to hear from you before an issue becomes a problem. Whether you are running behind, need to reschedule, or have a question about what to expect, a quick phone call is always the right move. We would rather hear from you early than have you arrive stressed or uncertain.